Shipping policy

Shipping Policy

Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays.

Pre-Order Items Some items in our store are available for pre-order. Pre-order items are clearly marked with [PRE ORDER] in the product title. These items are not yet in stock and will ship within 2–3 weeks from the date of your order. You will receive a shipping confirmation email with tracking once your pre-order item has been dispatched. If you order pre-order and in-stock items together, your order may ship in separate packages.

Shipping Rates & Delivery  We offer free shipping on all US orders over $70. For US orders under $70, a flat shipping rate is calculated at checkout. International orders qualify for free shipping on orders over $150. For international orders under $150, a flat rate of $49.99 applies.

Estimated Delivery Times 

 United States: 6–13 business days (including 1–3 days processing + 5–10 days transit) International: 8–17 business days (including 1–3 days processing + 7–14 days transit)

Delivery times are estimates and may vary due to carrier delays or customs processing.

 

Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number.

Shipping Partners Orders are fulfilled by Zenvyra and our independent brand partners. Some items may ship separately from different locations.

Damaged or Defective Items If your order arrives damaged or defective, please contact us within 7 days of delivery. We will cover all return shipping costs and issue a full refund or replacement at no charge to you.

Contact Us Zenvyra Collective 1912-D Tischer Rd, Raleigh, NC 27603 Phone: (984) 406-1892 Email: support@zenvyracollective.com Hours: Monday–Friday, 9am–5pm EST