Refund policy

 

ZENVYRA COLLECTIVE — RETURN & REFUND POLICY

30-Day Return Policy We want you to love your Zenvyra purchase! Our entire store — including items shipped directly by us and products shipped by our independent brand partners — follows a 30-day return policy.

You have 30 days from the date your package is delivered to request a return.

Return Requirements

  • Items must be in their original condition: unworn, unwashed, unaltered, and with all original tags attached.
  • Items must be packed inside their original, undamaged packaging with all accessories and documentation included.
  • Only new, unopened products are eligible for return.

How the Process Works (No Fees)

  • Zero Fees: We do not charge any return shipping fees or restocking fees.
  • Your return label is 100% prepaid and provided by mail.
  • Refunds are processed within 5 business days of the warehouse receiving your item and will be credited back to your original payment method.

How to Start a Return

  1. Log into your customer account on our storefront using your email.
  2. Select the order and the specific items you wish to return.
  3. Click Request Return to instantly download your prepaid shipping label.

RETURN POLICY EXCEPTIONS

Final Sale Items — No Returns or Exchanges

The following items are final sale and are not eligible for return, exchange, or refund unless they arrive damaged or defective:

  • Seeds, plants, and live goods
  • Food, edibles, and consumable products
  • Intimates, underwear, and swimwear (for hygiene reasons)
  • Opened beauty, skincare, and personal care products
  • Personalized, custom, or made-to-order items
  • Pre-order items (eligible for return only if item arrives damaged or defective)
  • Seasonal and holiday items (must be returned before the associated holiday date)

Items with a 15-Day Return Window

The following categories have a shortened 15-day return window from the date of delivery:

  • Electronics and smart home devices
  • Jewelry and watches

Items must be unused, in original condition, and returned in original packaging with all accessories and documentation included.

Exchanges: We do not offer direct exchanges. To exchange an item, please return it for a refund and place a new order for the item you'd like.

⚠️ Damaged or Defective Items If your order arrives damaged or defective, please contact us within 7 days of delivery at support@zenvyracollective.com. We will cover all return shipping costs and issue a full refund or replacement at no charge. You do not need to follow the standard return process for damaged or defective items.

Contact Us Zenvyra Collective 1912-D Tischer Rd, Raleigh, NC 27603 Phone: (984) 406-1892 Email: support@zenvyracollective.com Hours: Monday–Friday, 9am–5pm EST